FAQ Page - Hollanda Tours

FAQ

BOOKING & CANCELLING

I have a discount code, gift certificate or voucher. Where do I enter the code in order to get the discount?

You can enter the code in the check out phase of the booking. In the upper right corner you will see in orange “Click here to redeem a gift card / Promo code” right above the price of your tour.

What happens when I make my online booking for a food tour?

When you complete your food tour booking on our secure website you will receive an automated order confirmation containing your food tour booking details and meeting point information. You will also receive a second email with our FREE Add-Ons. On your credit card statement your purchase will show up as Hollanda Tours.

The day I want to book doesn’t seem to be available. I see a call or email to book message. What does that mean?

It could be that the tour is sold out or that we don’t have a tour open for bookings. In either case, please send us an email and we can see if we can open another departure for your booking.

What is included in the price?

All food and drinks are included in the price.

Upon booking the tour, you will be provided with Free Value Ad-Ons as well.

The FREE Amsterdam City Package includes:

* Perfect 1 day Itinerary
* Free Neighborhood Restaurant Map
* Indonesian Rec Restaurants Map
* Bathroom Location Map
* Drinking Water Refill Stations

What is Hollanda Tour’s Cancellation Policy?

Our cancellation policy is outlined here.

How do I cancel or reschedule my tour?

You can cancel or reschedule your tour through the booking platform. If this does not work, then email us at info@hollandatours.nl. Changes or cancellations are only possible more than 24hours before the start of the tour.

Can I book a private tour or class for my group?

Yes. We offer private group food tours for groups of up to 12 people, and custom tours for groups of any size. All private tours are priced on application so please contact us on our private tours page for more information.

Do I have to book in advance? Can I just arrive and pay cash?

Tickets for all tours can be purchased on our website. Generally, food tours can be booked up to 3 hours before the tour departs! Walk-ups or cash sales are accepted but space will not be guaranteed.

I’m traveling alone. Do you offer single tickets or just group sales?

We love welcoming solo travelers! All of our tours are open to individual guests.

TOUR LOGISTICS

Where do the tours start?

The exact location of the meeting point for your walking food tour or culinary experience will be provided immediately upon booking.

The morning tour begins at Damplein, in front of the front left of the palace.

The afternoon tour begins in front of the Felix Meritis.

Our tour is held within easy reach of all modes of public transport.

Are there bathrooms available?

Yes, bathrooms are available at several of the tasting locations.

You will also be provided with a Google Map of Public Bathrooms after booking a tour with us.

How long do tours run for?

The duration of our walking food tours is approximately 3 hours, with a 15-minute leeway on either side. You can find specifics on each tour’s page.

What is the size of the tour group?

The maximum number of people on our food tours is 12 people. As we are a new company there is an increased chance of having small personal or even “private” tours.

How much walking is there?

Food Tours last approximately 3 to 3.5 hours and we will be on our feet for roughly half the time. Wear comfortable shoes to be on the safe side and bring water!

Are walking tours held in bad weather?

All of our tours go ahead – rain, hail or shine! In the case of rain, we are able to go inside many of the tasting locations and there are other places where we will be able to stay dry. We kindly ask you to look at the weather forecast and dress appropriately.

Are your tours only available in English?

At present, our tours are only led in English.

Are your tours good for solo travelers?

Absolutely! Our tours are a great way for individuals to meet other travelers and experience an authentic taste of their destination off the beaten path.

Are the tours guided or self-guided?*

All of our tours are guided and personally led by our extremely knowledgeable Tour Guide and Founder Richard. Check out his founder story on our website.

Will there be any cultural or historical information shared during the tour?

Our tours are specially designed to be interwoven with history in-between tasting the various foods.

Can I take photos during the tour?

Yes.

Will we be eating at sit-down restaurants, food stalls, or a mix of both?

There will be a mix. The choice of locations were specially curated to allow for optimal rest periods during the tour.

FOOD

How much food is there on your food tours?

A lot! 11+ tastings to be specific. Over the course of our tours you will stop at multiple locations. Other food tours describe their selections as tastings because it is only that… tastes of larger portions.

Hollanda Tours will make sure to give you more, give you choices on what to try, and not force you to share with anyone.

This is what helps us stand apart and provide you with the highest value of any food tour in Amsterdam.

Do you cater for vegetarians, vegans, gluten free and/or kosher diets?

Many of our food options are vegetarian friendly, and when they are not we will provide you with a suitable alternative. However it is not always possible to serve vegan, gluten free or kosher food at many of the stops.

Please notify us of your dietary restrictions upon booking and we will do our best to accommodate your needs. If you have food allergies or intolerances and decide to try tastings in addition to those that have been specially catered for you, please be aware that you do so at your own risk and the company assumes no responsibility.

Is there alcohol?

Beer and wine are part of the morning and afternoon tours, and as such will be served at a certain point. A Gin & Jenever Tasting will be provided during the afternoon tour.

Do feel free to ask for a soft drink alternative if you prefer not to drink alcohol. For children, soft drink alternatives will be available.

What beverages are served on your tours?

In addition to wine, water is served during the cheese tasting. However, we strongly recommend you bring a bottle of water with you on your food tour to help cleanse your palette when desired, especially during the hot summer months.

What types of cuisine will be featured on the tour?

We will have food consisting of 3 Sweet, 2 Savory, 1 Cheese, 1 Fish types and 3-4 drinks.

Are there any signature dishes or must-try items on the tour?

All the dishes on the tour were chosen by Richard because they are excellent choices to try during your visit to Amsterdam.

Are there opportunities to learn about food preparation or cooking techniques?

The food tour does is not a cooking class so there will be not intense amount of detail regarding the preparation or cooking of the food. The guide will cover generalities but not mention for example, specific knife cutting techniques etc.